Q&A

TEK-Shanghai thrive to provide the best technical and product support to all our customers and business owners. If you have a questions that needs answering, let us know on our Questions and Answers page below and one of our qualified sales engineers will reply back to your comments. If we don’t know the answer we will investigate the issue/ problem for you and come up with the best possible solution.


If you provide an Email you will receive a message, once your Question is Answered.
  • Rob 19 May 2018
    What is your return policy?I am looking to purchase an iptv device. Would it be possible to buy both “DEKE TV” & “WOW TV” and try both in my home to determine which works better for me and return the other?

    Hi Rob, Thank you for contacting TEK-Shanghai. Currently we do not provide any free trails for WTV as this is a monthly based subscription service. We can however provide you with a 7 day trail account with DEKE TV, however there is a deposit of 500RMB for the box. Please contact us if you would like to go ahead with the trail of DEKE TV. Regards TEK-TEAM

 

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