CANCELLATION AND RETURNS POLICY

  1. If you wish to cancel your order: (a) you can notify us by email to support@www.tekshanghai.com before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clauses 2 to 4 below.
  2. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
  3. If you need to return goods after 7 days of receipt we will do our best to accommodate your needs. If we agree to the return then a 20% restocking charge will apply
  4. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required less any shipping charges paid. In the case of free shipping, the actual cost of shipping will be deducted.
  5. The rights to return the goods to us as referred to in clauses 2 to 3 will not apply in the following circumstances: – in the event that the product has been used in the case of software, audio, or visual products, where the packaging has been unsealed in the case of electronic products in sealed bags, where the packaging has been unsealed to any products that we have made or customized specifically for you The provisions of this clause 4 do not affect your statutory rights.
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