Q&A

TEK-Shanghai thrive to provide the best technical and product support to all our customers and business owners. If you have a questions that needs answering, let us know on our Questions and Answers page below and one of our qualified sales engineers will reply back to your comments. If we don’t know the answer we will investigate the issue/ problem for you and come up with the best possible solution.

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  • Currency?
    2018-06-01 16:07:34
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    Hi, are your prices Chinese or Japanese Yaun?
    TEK-TEAM Answer
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    Hi, All prices on the website are Chinese Yuan Renminbi (RMB). Regards TEK-TEAM

  • What is your return policy?
    2018-06-01 16:06:24
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    I am looking to purchase an iptv device. Would it be possible to buy both “DEKE TV” & “WOW TV” and try both in my home to determine which works better for me and return the other?
    TEK-TEAM Answer
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    Hi Rob, Thank you for contacting TEK-Shanghai. Currently we do not provide any free trails for WTV as this is a monthly based subscription service. Currently DEKE TV has no free trail either, however if you are not satisfied with the service of DEKE TV within 7 days we will give you a full refund and you would need to return the box back to us. Regards TEK-TEAM

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