Choose TEK-Shanghai for your repair services

At TEK-Shanghai we strive to help people by providing extraordinary service and expert repairs using only the highest quality parts available. No matter its broken screen, water damage, virus/malware, OS reinstall, files data recovery / saving.

What we repair / service

  • All range of Apple products, such as iPhone, Mac, iPad …
  • Windows computer, brand as Dell, HP, Lenovo, Thinkpad, Asus, Acer, Samsung, Alienware…
  • Tablet like iPad, Kindle
  • Audio device like speakers, headphones, amplifiers …
  • TV set as broken screen
  • Data recovery of a broken hard drive or mis-delete files

Broken iPhone screen

Data recovery

Virus / Malware attack

Software / Operating System install

Speaker / Headphone 

Mac / PC repair

General Questions About Repairs

What types of Smartphones do you repair?
We repair all smartphones available in the market including Apple, HTC, Samsung, Motorola, Blackberry, Nokia and Huawei smartphones.

So how does this work exactly?
It’s easy! All you have to do is either come to our storefront location at 1134 Biyun Road, Pudong, Shanghai or you can call us at (021) 5080-7398, or (021) 5075-9737. We will inspect your phone and asses the damage, give you a price if we know what is wrong.  If you would rather email us you can fill out a repair request form. Water damage issues are sometimes more complicated and therefore a price can be given once the engineer has had a look at it.

How long does a repair take?
Most repairs take 1-2 working days, drop off your device at our location, we do have to juggle your repair with phone calls, walk-in clients and emails so we generally like to say we’ll have your phone back in your hands within 3 days. Having said that, we’re usually much quicker.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?
Yes you can, give us a call and describe your problem and we will see what we could do for you.

Do I have to prepay for my repair?
You pay after we repair your device if you are planning to drop off and pick up in our store.
If you need us to send it back to you, then prepay is needed before we send it to you.

How does TEK-Shanghai can fix?
Broken screen , broken glass, headphone jack, earphone jack, charging port, front camera, rear camera, water / liquid damage, battery exchange.
If you need us to send it back to you, then prepay is needed before we send it to you.

Does TEK-Shanghai fixing all kind of computer?
We fix computer the max for 8 years for Mac, and 5 years for Windows PC.  It also depending where its coming from, some parts may not available.

Do I need to back up the data before I send it over? 
Most of the case, we would not perform the system reinstall, but that is recommend.

Does the part you are using is genuine branded?
I will say 90%, as the computers are all different, normally the part of the memory and hard drive are not fixed brand, but it will be qualified for the performance.

Does the part you are using is genuine branded?
I will say 90%, as the computers are all different, normally the part of the memory and hard drive are not fixed brand, but it will be qualified for the performance.

How long normally it takes to fix?
Computer fixing time it can vary from 2-2 weeks, as long as the parts are available in Shanghai / China, normally we will limit to 5 days.

Does TEK-Shanghai fixing all kind of speakers / headphones?
This question can be really hard to answer, as theres are so many brands, some brands design are one time assembling, any fixing will destroy the housing, so better give us the information of what you need fix before you can take it.

Can you fix the broken old speaker / amplifier? 
Most of case yes, as the part in the speaker not really changed a lot, but some new function like wireless.

Its quite big size, can you come to fix in the house?
Yes, as some speakers are over-sized, so our engineer can come over and check, there may be a 2nd visit.  Each visit theres 200- 300 RMB fee will be charged on top of the repair fee.

Warranty on the fixed piece?
We offer 90 days warranty on the part we fixed.

Will I be able to get my files back 100%?
So far we dont guarantee that, as depending the condition of the drive. So far we have been successfully recover 90% of the requests from our clients.

Does TEK recover flash drive? 
Flash drive can be very hard to recover, once its been defined as hardware issue, normally contact the brand manufacture is needed.

In which case, the drive will not be accepted?
If the drive has been in liquid damage , or the drive has been opened / fixed before

Do I need to pay if the recovered failed?
No fee is needed if we can not recover the files.

What should I do if my device falls in water or another liquid?
Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to us, try to dry it out, then bring or mail your device to our store.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
The easiest answer to that question is to simply call us so our technicians can diagnose the problem.

How long do water damage repairs take to complete?
Water damage repairs generally take between 3-5 days to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

How long will the warranty last?
Water damage for any device can be a long lasting process, even we dried it up, but still on surface point. The 90 days of warranty will apply only on the parts we have fixed , changed.

Do I need to use Anti-Virus on Mac?
Yes we will say, as Apple system is been used less than Windows, but now more and more virus / malware is targeting Mac users.

What does TEK recommend for Mac & PC users?
Malwarebytes.com is a very good choices, they have both Mac and PC version. It has 14 days trail.

If my computer has been totally crashed by virus, what can TEK do?
Normally in this case, the hard drive still readable by external drive, we will try to copy files out and then try to reinstall the whole system and softwares.

How long it take to fix?

  • For anything simple like battery exchange / hardware upgrade, it can be same day
  • iPhone screen, fixing other part  – can be 1-2days (same day for extra fee up to the PuDong or Jingan store)
  • Computer  fixing can be up to 2-7 days depending on the parts and how complicated the problem it can be.
  • Data recovery takes up to 5 working days.

How long does the warranty last?

  • Most of the part will last 90 days.
  • iPhone / Android screen / computer screen will only last for 7 days.

Where should l send my broken gadget to get fixed?
We have 2 locations in Shanghai at current time. You can find them from Contact US on top of the page.

Can TEK-Shanghai arrange a pick up and send back?

  • Yes we can arrange a pick up, price can vary from the location you are, and size of the package.
  • We will recommend you to wrap it well before we send courier to pick it up.
  • We will update the delivery / pickup fee when we received the package
  • You will receive a confirmation email when we received the package

How many cities can TEK-Shanghai support for the repair service?

  • As delivery in China is easy and fast, so we can theres no limit, as long as you can wrap it well.
  • No matter you are in Beijing, SuZhou, HangZhou, Chengdu, or any cities  you live in Mainland China.
  • Most electronic devices contains batteries will be shipped via the truck / train, so arrive in Shanghai will be 2-3 days.
  • Wrapping well is very important, put extra layer is always recommend.
  • Using the SF- Express service is always recommend as well, you can call 95338 and speak English with them and arrange a pick up.

Request a Repair

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