SALES & REFUND TERMS AND CONDITIONS (“TERMS”)
Sales and Refund Policy
Standard Return Policy
- Products can be returned only to the store it purchasing from.
- Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.
Pricing and Price Reductions/Corrections
Prices shown are in Chinese Yuan (RMB). If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may get charged with additional 2-5% fee on top.
In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
Shipping & Delivery
Delivery area and Time / Delivery methods
- For items which is In Stock, normally we can send to you the same day or day after (in Shanghai), 2-3 days (out of Shanghai)
- For item which is NOT In Stock, we will notify our clients by call / email.
- For item which has been discontinued, which sometimes its hard to predict, we will notify our clients by call / email, and if you have paid for this order, we will return the money to the same method you have paid.
We have 3 different methods of delivery
- Our own delivery team, which we can control the time precisely, and this may apply extra charges on top of your order
- ShanSong, a local delivery team, and they will send you a text message that contains a verification code to your Chinese phone number. This is also fast delivery, it may apply extra charges on top of your order.
- SF-Express, in Shanghai it normally takes next day to send to your address, out of Shanghai 2-3 days to arrive. No additional charges.
In-Store Pickup and Return
China Mainland Shipping Only
Products purchased online from TEK will only be shipped to addresses within the China Mainland (HK, Macau excluded). Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.